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Desk manager (H/F)

Desk manager (H/F)


For more than 30 years, Médecins du Monde, a campaigning medical organisation committed to international solidarity, has been caring for the most vulnerable populations at home and abroad. It has continued to highlight obstacles that exist in accessing health care and has secured sustainable improvements in health-for-all policies.

Those working for this independent organisation do not solely dispense care and treatment but condemn violations of human dignity and rights and fight to improve matters for populations living in precarious situations.

MdM currently works in more than 40 countries across all continents where it focuses on 5 priority areas: emergency and crisis, sexual and reproductive health, harm reduction, migrants and displaced populations (health rights), health and environment. 

MdM is implementing activities in Syria since 2012. 2018 has been a transitional year, as the context evolved strongly. MdM network, through different chapters, is present in different areas in Syria and is working under different modalities.

  • Syrian teams are delivering direct services, through health facilities and mobile units
  • Local partners are supported financially and technically
  • Local health authorities, when existent, are supported through medicines supplies

In 2019, MdM activities will face new context evolution, which will request to adapt again our modalities of intervention, inside the MdM network.

MdM Turkey is operational in Turkey and is funded by MdM France, to support Syrian refugees in Turkey.

MdM Spain is operational in North East Syria and is funded by MdM France. MdM Spain is also supported by MdM France team based in Iraq.

MdM France is delivering direct and indirect activities inside Syria.

Description du poste

Under the responsibility of the head of unit base in Amman, you supervise the implementation of all MdM Syria programmes in the region.

More specifically, your responsibilities are to:

Programme coordination and monitoring
-Ensure that the interventions in Syria are always respectful of MdM’s mandate, values and internal rules and processes
-Contribute to improve MdM’s operational strategy in coordination with the Syria team and support strongly the design and writing of the interventions
-Ensure that strategic orientations are taken into consideration and are implemented at mission level
-Ensure good communication and information coordination between the Syria team and MdM Turkey with the regional technical advisors, MdM network referents in HQ and relevant services in HQ
-Ensure the associative members following Syria mission are involved in strategy definition and regularly informed on the challenges and key events
-Provide an internal monthly report for Syria mission
-Visit operations in the field as much as necessary

Relations with MdM network
-Be the focal point for the contract signed by MdM France and implemented by MdM Turkey
-Ensure regular communication with MdM Spain concerning activities in North East Syria
-Ensure regular communication with MdM network team, to garantee that  network relations in Syria mission are in line with the global MdM framework.

Team management
-Manage directly the Syria general coordinator as well as the Regional Grants Officer
-Propose relevant needed adaptation of the organizational chart of Syria mission and contribute to its implementation (job descriptions, etc.)

-Coordinate the production of proposals, contracting and reporting towards donor with the support of the Regional Grants Officer
-Share the different monthly reports with the relevant interlocutors within the organization, including MdM international network
-Provide regular reporting on your activities to your line manager upon his solicitation (coordination meeting, workshop meeting, etc.) 

-Represent MdM at regional level with donors and participate in the identification of new funding sources
-Participate in cluster meetings at regional level

conditions d'emploi

Fixed-term contract
4.5 months

Starting date: mid-February
Gross monthly salary: 3 313 euro
Premium equal to one month salary paid in two instalments - minimum of 6 months seniority required
Expatriation bonus (10% gross salary per month)
Transportation cost, vaccines and visas covered
Guesthouse housing
22.5 RTT (recovery days) per year
5 weeks of paid leaves per year.
Health insurance (60% covered by MdM and 40% by the employee)
Insurance (repatriation…)
Punctual teleworking agreement (after 6 months)
Médecins du Monde promotes trainings and internal mobility

Single posting


Project management and monitoring skills Managerial experience Strong communication and reporting skills Strong organisational skills Knowledge of Middle East context would be a strong asset Good interpersonal and intercultural skills Ability to work under high pressure Languages: Fluent English & French You are committed to MdM’s values as an organisation and motivated by its non-statutory, NFP model.


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